To create an Ticket Channel you must perform the following steps:

1. Log in to Humand Admin.

2. Go to the “Tickets” section.

3. Click on “+ Create Channel”.

4. Now you must configure the channel with the settings that best suit the needs of your community:

• Name of the channel.
• Assigned agents: You must assign the users who will be in charge of answering these queries. It can be one or multiple agents.
• Notifications: You can select whether we want to notify via email the agents responsible for response every time someone makes an inquiry. That is, every time a ticket is created you will be notified by email that there is a new ticket.
• Automatic reply message: You can configure an automatic message that will be received immediately by the user who made the query. We advise you to provide the estimated response time.
• Frequently asked questions of the channel: You can provide information about recurring questions. For example: If you know that one of the most common questions is “When are payments made?”, you can add this information here.
• Audience: You can define the audience for whom the channel will be available. For all or for certain users.

5. Done! You have now created your ticket channel so that the members of the community can leave their questions.