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How do I create a ticket?

In order to create a new ticket within a channel you must follow these steps:

  • 1. Log in to app.humand.co
    2. Go to the “Chats and Tickets” and click on the “+” button.


    3. Select "New support ticket".


    4. And choose the channel in which you want to create the ticket in .



    5. Write a subject for the ticket and leave the message you want the agent to see and answer to. Finally click on Send.


     

  • 1. Go to the “Chats and Tickets” section and click on the “+ New” button.



    2. Choose the channel in which you want to create the ticket in.



    3. Write a subject for the ticket and leave the message you want the agent to see and answer to. Finally click on Send.

 

 

 

 

 

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