How can we help?

How do I start a request?

From the Service Portal, you can select a type of service from the catalog to start a request and track its progress.

  • You can start a new request from the Service Portal.

    1. Go to the Service Portal.
    2. Click on Service Catalog.
    Service Portal with the Service Catalog card
    1. Select the service you want to request. You can search by name or filter by category.
    Service Catalog with categories and available services
    1. Fill out the form and click Continue.
    Service form to start a request
    1. Your request will appear in My Requests, showing its number and status.
    Newly created request in My Requests

    From the request details, in Comments, you can communicate with the agent by sending messages, images, and files.

    Request details with the Comments section

  • You can start a new request from the Service Portal.

    1. Go to the Service Portal from the Apps section.
    Service Portal from the Apps section
    1. Tap View Service Catalog.
    Service Portal with the View Service Catalog option
    1. Select the service you want to request. You can search by name or filter by category.
    Service Catalog with categories and available services
    1. Fill out the form and tap Continue.
    Service form to start a request Confirmation after continuing with the form
    1. Your request will appear in My Requests, showing its number and status.
    Newly created request in My Requests Details of the newly created request

    From the request details, in Comments, you can communicate with the agent by sending messages, images, and files.

Was this article helpful?

0 out of 0 found this helpful

Have more questions? Submit a request