From My Requests in the Service Portal, you can check the status of every request you've made and see everything that's happened with it—no need to ask anyone for updates.

• • 1. Go to the Service Portal.
    2. In My Requests, you'll see a list with the number, service name, and status of each request.
    
  • 1. Go to the Service Portal.
    2. In My Requests, you'll see a list with the number, service name, and status of each request.
    
• • 1. Select the request you want to review.
    2. In Activities, you'll see the full history: when it was started, who it was assigned to, if it needs approval, and every status change.
    

    You can also view the form you filled out when you started the request, with all the information you submitted.

  • 1. Select the request you want to review.
    2. You'll see the activity history and the form you filled out when you started it.
    

  Once a request is marked as Canceled or Closed, it can't be reopened. If you need to continue with your request, you'll have to start a new one.

Tracking your requests here lets you know exactly where your request stands at any time, without having to wait for someone to update you.