Within a request, you can exchange comments with the agent handling it and attach files or images when needed.

• • 1. Open the request from My requests.
    2. In the Comments section, type your message in the text field and send it.
    
  • 1. Open the request from My requests.
    2. In Comments, type your message and send it.
    
• • 1. Click the + icon next to the comment field.
    2. Choose Files or Images depending on what you want to attach.
    

    The agent assigned to your request gets a notification every time you add a comment or an attachment.

  • 1. Tap the + icon next to the comment field.
    2. Choose Files or Images depending on what you want to attach.
    

Commenting and attaching documents directly in the request means you don't have to send them through another channel, and everything stays recorded in one place.