When a service has an approval set up in its workflow, the request will be pending until the approver reviews it. If you’re responsible for approving it, you can do so from the Approvals Portal.

• • 1. Go to Service Portal → Personal Space.
    
    2. Select Approvals Portal.
    
  • 1. Go to Service Portal → Personal Space.
    2. Select Approvals Portal.
    
• • 1. For the request you want to resolve, click Approve or Reject.
    2. You can add a comment before confirming your decision.
    

    Once you confirm, the request is removed from the pending list and you can find it in the History tab.

  • 1. For the request you want to resolve, tap Approve or Reject.
    2. You can add a comment before confirming your decision.
    

Handling approvals here lets the request move forward (or be stopped) without delays, and your decision is recorded along with the rest of the request’s activity.