When a service workflow includes a task assigned to an agent (for example, processing a payment or delivering an item), that task appears in the Tasks section of the Agent Dashboard until it’s completed.

• • 1. Go to Service Portal → Agent Dashboard.
    2. Select Tasks from the side menu.
    
  • 1. Go to Service Portal → Agent Dashboard.
    2. Select Tasks.
    
• • 1. Select the task to view its details: number, requester, and the request it belongs to.
    2. Update the Status of the task as you make progress.
    

    From the task details, you can go directly to the associated request to see the full context of the order.

  • 1. Select the task to view its details.
    2. Update the Status of the task as you make progress.
    

Completing tasks on time is what allows the request to move forward until it’s finished, without getting stuck waiting for a manual action.