You can edit the comments you wrote on a request, without having to delete them and write them again. The edited comment is marked as Edited, so everyone knows the text changed. It works the same way for the employee who created the request and for the agent who manages it.

• Inside the Comments tab of the request:

  1. Long press your own comment to open the options menu.
  2. Choose Edit.
  3. The current text appears in the text field at the bottom of the screen.
  4. Tap the check to save, or the X to cancel.

• Inside the Comments tab of the request:

  1. Hover over your own comment and open the options menu.

  2. Choose Edit. On comments written by other people, this option isn't shown.

     

  3. The Edit comment window opens with the current text already loaded. Change the text and confirm. To exit without saving, close it with the X.

     
  

Each person can edit only their own comments, and only while the request is still open. Attachments can't be edited: if the wrong file was attached, the comment must be deleted and sent again.