We provide you with information on what notifications inactive users receive by email.

✅ Inactive users are notified:

• If you choose to notify about the publication of an article.
• If you choose to notify about a new knowledge library.
• To Time Off approvers when a request arrives.
• Being an evaluator, when a new performance evaluation cycle starts.
• To agents about a new ticket in a channel.

❌ Inactive users are not notified:

• Publication of new Surveys.
• Publication of new Forms.
• Assignment of agents in Ticket Channels.
• Onboarding tasks.
• New trainings.
• New files.
• New personal documents.