• How do I enable the Single Sign On (SSO)?
• How do I enable the OTP (One Time Password)?
• How do I change the password of a user who forgot their password?
• How does "I forgot my password" work?

• How do I create a widget?
• How do I create a widget to contact a phone number?
• How do I create widget to contact a mail address?
• How do I create a widget that redirects to a WhatsApp chat?
• FAQs Widgets

• How to set the community's time zone?
• How do I change the community name?
• How do I change the color of the community?
• What is the Support email for users and how do I set it up?
• How do I modify the language of the community?
• How do I activate the terms and conditions in the first login and create a welcome message?

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• How do I enable the Anniversaries and Birthdays calendar?
• How to send automatic birthday and anniversary greetings?
• How do I set the time for Birthday and Anniversary notifications?
• FAQs Anniversaries and Birthdays

• How do I upload files?
• How do I download a file already uploaded from the Administrator?
• How do I edit and delete files?
• FAQs Files

• How do I create a Ticket Channel?
• How do I edit an already created ticket channel?
• How do I download a ticket channel's report?
• How do I visualize the general statistics of the ticket channels?
• How do I enable the Ticket Channels for my collaborators?
• Ticket Channels FAQs

• How do I create a new training?
• How do I modify a training's audience?
• How do I associate a quiz to a training's chapter?
• How do I assign scores to the questions and set up an exam-type quiz?
• How do I download the different types of training reports?
• How do I download a general report?

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• How do I activate the Chats module and what are its functionalities?
• How do I give users permission to create group chats?
• FAQs Chats

• How does Time Tracking work?
• How do I enable the Time Tracking module in my community?
• How do I set up the Time Tracking module in order to star using it?
• How do I download Time Tracking reports?
• Difference between consolidated report and detailed report

• How do I create a new course?
• How do we edit an already created course?
• How do we send a reminder to the assigned users of a course?
• How do we see/download a report by collaborator or evaluation?
• How do we deactivate a course?
• How do we duplicate a course with all its lessons?

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• 360° evaluations: What are the available evaluation directions?
• How do I create an evaluation cycle?
• How do I start an evaluation cycle?
• What is the timeline of an evaluation cycle like?
• How do I finish an evaluation cycle?
• How do I edit an evaluation cycle?

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• What type of signature is used in Personal Documents?
• How do I upload files to the Personal Documents module?
• How do I upload documents individually?
• How do I perform a bulk distribution of documents?
• Can I see if a collaborator has already signed a document?
• Can I download signed personal documents in PDF format in bulk?

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• How do I create a survey?
• How do I see the results of a survey?
• How do I individually delete a survey response?
• How do I change the order in which the surveys are displayed?
• How do I notify users who have not yet responded to a survey?
• How do I download a survey report?

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• What information can I learn from Analytics?
• FAQs Analytics

• How do I download a report from a particular form?
• How do I create new forms?
• How do I create a regular type form?
• Form that requires follow-up
• Form that requires approval
• How do I modify an approval flow?

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• How do I create a new service item?
• How do I create a service category?
• How do I create new agents?
• FAQs Service Management

• How to make Groups visible in my community?
• What are the privacy types for groups in Humand?
• How do create a group?
• How do edit a group?
• How do I delete a group?
• FAQs Groups

• How to establish the working hours and working days of my collaborators?
• How to assign a collaborator to a work schedule?
• How do I give a user permission to manage working days and hours?

• How do I create a Knowledge Library?
• How do I create subarticles in a Knowledge Library?
• How do I activate/deactivate a library?
• How do I target the audience of a Knowledge Library?
• How do I edit a Knowledge Library?
• FAQs Knowledge Libraries

• How do I enable the Marketplace module for my collaborators?
• FAQs Marketplace

• How do I activate the Feed in my community?
• How to target, or modify the segmentation of a post on the Feed?
• How to edit and format Feed posts?
• How to schedule posts on the Feed?
• How do I pin a post?
• How to disable comments in a post?

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• How do I create a new article?
• How do I edit an article?
• How do I schedule a post in the Magazine module?
• How do I delete an article?
• FAQs Magazine

• Which notifications do inactive users receive by mail?

• How do I download a goals cycle report?
• How do I create a new goal cycle?
• How do I delete a goal cycle?
• How do I track the progress within each existing goal cycle?
• How do I activate the Goals module for my collaborators?

• How do I activate or deactivate the Org Chart?
• What information can we see in the Org Chart?
• FAQs Org Chart

• How do I enable the Onboarding module for my collaborators?
• How do I create a new Onboarding for new collaborators?
• How do I create a task?
• How does the “Automatic Assignment ⚡” of tasks work?
• How do I associate a quiz to a task?
• How do I access the files uploaded by a user in an onboarding quiz?

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• How do experience surveys work?
• How do I create an experience survey?
• What are departments and how do I create them?
• How to assign a user individually to a department?
• How to perform a bulk assignment of departments?
• How do I perform a bulk upload of departments?

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• App Permissions: Permissions for collaborators
• Admin Panel Permissions: Permissions for administrators
• How do I create a user with Administrator permissions?
• How do I set the basic permissions that all users can have?
• How do I edit a user's permissions?

• What does the Referral Program consist of?

• How do recognitions and redemptions work?
• How do I create a recognition category?
• How do I create an exchange period?
• How do I view and confirm the redemptions made by collaborators?
• How do I download a report with the history of exchanges made?
• How do I add products to be redeemed?

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• How do I add a new region?
• How do I add a site to a region?
• How do I edit an existing site?
• How do I modify the holidays of a region?
• How do I set up a Region and Sites administrator?
• FAQs Regions and Sites

• How do I create new segmentations and segmentation items?
• How do I perform a bulk upload of segmentations?
• How do I perform a bulk upload of segmentation items?
• How do I perform a mass user segmentation?
• FAQs Segmentation

• How do I download reports from users in my community?
• How do I create users in my community?
• How do I create a user individually?
• How do I perform a bulk upload of users?
• How do I edit user information?
• How do I edit a user individually?

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• How do I make the module visible in the app and activate mail notifications?
• What are policy types and how do I create one?
• How do I set up policies?
• How do I modify the order of the policy types in Time off?
• How are working days considered when requesting holidays?
• How do I assign Time Off approvers?

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