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Service Management

This module allows users to efficiently raise requests or tickets, ensuring that their needs are resolved in a clear and orderly manner. In addition, it facilitates agents to manage and resolve them through a proper follow-up from the creation to the completion of the case.

How do I create a new service item?
How do I create a service category?
How do I create new agents?
How do I give a user permission to manage the Service Management module?
Which notifications are sent from the Service Management module?
How do I visualize the metrics of Service Management requests?
FAQs Service Management