We provide answers to the most frequently asked questions about the Service Management section:

• Notifications are sent to agents when:

  - A new request is generated in the service item for which they are a candidate.
  - A new comment is made on the request.

• Notifications are sent to users when:

  - There is any update in the status of the request.
  - A new comment is made on the request.

• The character limits of the forms are:
  
  Section titles: 50 characters
  Descriptions: 250 characters
  Questions: 250 characters