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Which notifications are sent from the Service Management module?

The notifications sent from the Service Management module are those associated with the following events:

Notification Who receives it? Notification type
New unassigned request for which they are a candidate
 Agent
  • Push
  • Mail
Request re-assigned Agent
  • Push
New comment in the request Agent/Applicant
  • Push
Change of status in the request Applicant
  • Push
Request assigned by a third party Agent
  • Push

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