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FAQs Onboarding

We provide answers to the most frequently asked questions about the Onboarding section:

  • Aspect ratio 4:1
    Width: 1100px
    Height: 300px
    Format: PNG.

  • While it accepts any size, it is recommended for users using mobile version:
    📍 Video/GIF 780px x 780px (as a minimum to ensure the user does not have to scroll to view content).
    📍 Images with a width of 780px. Although the height is variable considering that the higher the image the more likely the user will have to scroll, in case it is necessary to view the entire image on the screen, the recommended height would be 1040px.

  • Within the same category you can advance with any task without restriction, but to move to the 2nd category you must complete the 1st category.

  • Currently it is not possible to have a customized Onboarding per user. But if you wish, you can create an Onboarding flow for a particular user. Remember that it is possible to perform Onboarding for segmentations.

  • We are working on a tool to let an Admin know when an employee completes a task. 

  • Yes, it is possible! If you are interested in finding out how, please contact your executive.

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