The eNPS or Employee Net Promoter Score is a metric that measures the level of loyalty and satisfaction of employees within an organization. It's an adaptation of the well-known NPS (Net Promoter Score) but tailored to the internal environment of companies.​

The idea behind eNPS is to understand how employees feel about their work experience and whether they would be willing to recommend the company as a good place to work. It's a quick way to gauge organizational culture and identify potential issues or areas for improvement.​

It is based on a straightforward question:​

"On a scale from 0 to 10, how likely are you to recommend this company as a good place to work?"​

How is eNPS measured?

Responses are grouped into three categories:​

• Promoters (scores of 9 or 10): These are employees who are very satisfied with their experience at the company. They are motivated, engaged, and often speak positively about the organization. They serve as natural ambassadors for the employer brand.​

• Passives (scores of 7 or 8): These employees are not necessarily dissatisfied, but they aren't particularly enthusiastic either. They fulfill their duties but might leave if a better opportunity arises. They are neither detractors nor promoters.​

• Detractors (scores from 0 to 6): These employees are dissatisfied or unmotivated. They may have a negative perception of the company, and if no action is taken, they could affect the work environment or even harm the organization's reputation.​

The eNPS is calculated using a simple formula:
​

eNPS = % Promoters − % Detractors
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For example, if 60% of employees are promoters and 20% are detractors, the eNPS would be +40. The higher the result, the better the perception of the company as a place to work.​

Why is eNPS important?

Because it acts as a kind of emotional barometer. It allows you to detect the overall state of the team, identify critical areas, and make data-driven decisions. A low eNPS is a warning sign: it could indicate problems with leadership, communication, the work environment, or the company's culture.