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Why Does "Location Not Available" Appear on a Clock-In?

When a clock-in shows the status “Location not available”, it means the device didn’t provide a geolocation at that specific moment.

  1. The location is requested independently for each clock-in.

  2. If the device can’t get a signal at that moment, the clock-in is saved without a location.

  3. This can happen even if other clock-ins from the same user do have a location.

The most common reasons are:

  • Location permissions are turned off in the operating system or the app.

  • GPS is off or there’s no signal at the time of clock-in.

  • Unstable connectivity.

  • Temporary issues with the device’s location services.

Geolocation depends on the device’s status at the time of clock-in.

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