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How do I customize the agent name and profile picture in Sammy?

From the Sammy AI settings, you can customize the agent's name and profile picture to match your company's identity.

  • You can personalize the agent in the Appearance section of Sammy AI.

    1. Go to admin.humand.co → Sammy AI → Settings.
    2. Open the Appearance tab or section.
    Appearance Section in Sammy AI settings

  • In the Appearance section, you can set up two things:

    Item Description
    Agent name The name that appears next to the photo in every Chats conversation. Up to 40 characters.
    Profile picture Upload your own image to replace Sammy's default avatar.

  • When you click Save changes, your updates are applied immediately in the app, both for new conversations and those already in progress.

    Personalization only affects the agent's appearance in Chats (web and mobile). It does not change Sammy's behavior or capabilities.

Customizing Sammy's identity strengthens your brand image for your team and makes the support experience feel more like your own company.

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