A user is in Unclaimed status when they have already been created in the community but have not logged in or claimed their access yet.

• In Users, the Status column shows the Unclaimed label. To see only those users, click Status, check Unclaimed and click Apply.

  

  When you open their profile, the notice [name] has not yet joined the community is shown.

  

• • If the collaborator does not remember their initial password, you can reset it from Actions on the user → Reset password.

  • To remind several collaborators to log in, send a login reminder from the New user button menu.

The status changes when the collaborator logs in to the community for the first time.