When you connect Sammy to Knowledge libraries, Sammy uses the articles you choose to answer employees' questions: internal policies, benefits, handbooks and any other content you already published in your libraries.

• 1. Go to admin.humand.co and open Sammy AI → Knowledge base.
  2. Under Connected apps, click Knowledge libraries.
  
  3. Click Add article.
  
  4. Select the articles you want Sammy to have access to. You can search for them by name or check Select all.
  5. Click Save.
  

  Only enabled articles appear in the list. Drafts, empty articles and inactive articles can't be added.

• The articles you added appear under Enabled articles, with this information:

  Column	What it shows
  Name	The article and the number of sub-articles it includes.
  Scope	The employees who can see the article in the library.
  Last sync	The date Sammy last took the article's content.
  Status	Shows whether the article is Synced and ready to be used in answers.

  

  Click the three dots ⋮ next to an article to manage it:

  Option	What it does
  View reach	Shows the list of employees reached by the article.
  Sync again	Updates the article content that Sammy uses.
  Disconnect from Sammy	Removes the article from Sammy's knowledge base. The article isn't deleted from your Knowledge libraries.

  
  

• When an employee asks a question related to an enabled article, Sammy answers with that information and may mention the article it took it from.

Keeping your articles connected to Sammy lets employees find answers instantly, without having to search the libraries.