It is an action performed by the user when logging in to app.admin.co or from their cell phone. There are two possible behaviors:
1️⃣ If the user does not have an associated email and clicks on “Forgot my password”, an email is sent to the users support email, configured in Settings within Humand Admin. The Admin User receives the email and must reset the password by following the steps mentioned above.
2️⃣ If the user does have an associated email, by clicking the “Forgot my password” button sends an email to the user so they can self-manage that password reset.
If neither the administrator nor the user can remember the initial password, they can reset it and set a new one by following the steps below reset it and set a new one by following the steps indicated in the following article:
📚 How do I bulk update the initial passwords of specific users?