The Branches component lets you split the flow into multiple alternative paths based on configured conditions. Each branch represents a possible path the flow can take, and the system evaluates which one to execute in each case.
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To add the Branches component to your flow:
- In the Workflow Builder, click "New component".
- Select Branches from the Logic section.
When you add it, the system automatically creates two branches:
- Branch with conditions: evaluates the defined criteria and determines if the flow should continue down that path.
- Default branch: runs automatically if none of the other branches meet their conditions. No configuration needed.
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You can create up to 10 branches within a single component. Each one represents a possible path with its own conditions.
To add a new branch, click "+ New branch" within the component. The default branch always stays at the end and cannot be deleted.
To set up the conditions for each branch, see How do I set conditions in a branch?
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The system evaluates branches sequentially, following their numerical order (starting from 01):
- If a branch meets the defined conditions, the flow continues down that path and stops evaluating further.
- If not, the system moves on to evaluate the next branch.
- If no branch matches, the flow continues through the default branch, ensuring the process is not interrupted.
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To rename a branch:
- Click the branch options menu (three dots icon).
- Select "Rename".
- Enter the new name and press Enter to save.
It's recommended to use clear, descriptive names to easily identify the logic of each branch within the flow.
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To delete a branch, click the options menu (three dots icon) and select "Delete".
Keep in mind:
- When you delete a branch, the system automatically updates the order of the remaining branches.
- You can't delete a branch if it's the only one configured besides the default branch.
- The default branch cannot be deleted.
To learn how to set conditions within each branch, see: