Bulk deletion lets you remove many collaborators at once by filling in an Excel template. When they are deleted, their information is erased from the platform.

If you only want to remove their access and keep their history, use How do I deactivate users in bulk? To delete a single collaborator, see How do I delete a user individually?

• 1. Go to admin.humand.co and open Users.
  2. Click the three-dot menu (⋮) next to the New user button and select Bulk user deletion.
  
  3. In the Download the template step, click Download template and then Next. You can delete up to 2000 users in each bulk deletion.
  
  4. Fill in the template with the ID (username) of each collaborator you want to delete, one row per user.
  5. In the Upload the file step, click Select file and choose the template you filled in. You will see the message The file was uploaded successfully. Click Complete.
  
  6. In the Are you sure you want to delete the users? window, type the word DELETE and click Confirm.
  

  Processing may take up to 2 hours.

• Each upload is recorded in the History section, below the steps, with the date, the file name and the Status:

  Status	What it means
  Pending	The template was received and is waiting to be processed.
  In progress	It is being processed.
  Completed	All rows were processed.
  Partial	Some rows were processed and others had errors.
  Error	The template could not be processed.

  If a bulk deletion is in progress, the platform tells you: refresh the page to see its status. Click a Partial or Error status to see the detail of the rows that caused the problem.

Once the bulk deletion is confirmed, you cannot recover the deleted users: all of their information is erased from the platform and this action cannot be undone.

If you deleted a collaborator by mistake, see How do I restore a deleted user?